When accessing the website, using its features, or placing an order, customers are encouraged to carefully read the following Terms and Conditions. These provisions establish the principles governing transactions, the rights and obligations of customers and Ngoc Lien Aquarium Fish – LienBetta.Com, while ensuring that purchases and sales are conducted transparently, clearly, and in accordance with applicable laws.

1. General Information

LienBetta.Com is the website of Ngoc Lien Aquarium Fish, operating in the business of supplying ornamental fish, Betta fish, and related products as listed on the website.

Information regarding products, prices, payment methods, delivery, returns, and refunds is published on the website and serves as a reference for customers before entering into a transaction.

2. Website Usage Conditions

Customers are responsible for:

Providing truthful, accurate, and complete information when placing an order or contacting us.
Checking product information, prices, payment methods, and delivery conditions before placing an order.
Not using the website for fraudulent purposes, impersonation, or activities that may cause harm to other customers or LienBetta.Com.
Not engaging in activities that may affect the operation, security, or confidentiality of the website.
Complying with applicable laws when using the website and conducting transactions.

LienBetta.Com reserves the right to refuse or suspend the processing of requests or orders if inaccurate information, signs of fraud, abusive behavior, or other circumstances that may affect the lawful rights and interests of the parties are detected.

3. Conditions and Limitations on Product Supply

LienBetta.Com supplies ornamental fish and Betta fish according to the information published on the website or information confirmed with the customer before the transaction.

As ornamental fish are live animals, their supply and transportation are subject to certain specific conditions.

3.1. Product Condition

Before shipment, the fish are inspected for their actual condition, including swimming ability, reflexes, coloration, fin condition, and any observable abnormalities.

Only fish that meet the appropriate conditions for transportation will be prepared for packaging, unless otherwise agreed by both parties.

3.2. Natural Characteristics of Fish

Natural characteristics of fish, such as coloration, patterns, size, shape, or appearance, may vary depending on age, environmental conditions, lighting, transportation, and the fish's development.

Product images on the website are provided for reference purposes. For products with individual actual photos, we make reasonable efforts to provide images or information that corresponds to the fish being delivered.

3.3. Product Availability

Products are supplied only while they are in stock and meet the appropriate transportation conditions.

If a product is out of stock, no longer suitable for transportation, or circumstances beyond our reasonable control prevent us from supplying the product, we will notify the customer to agree on an appropriate solution, which may include changing the product, changing the delivery date, or issuing a refund in accordance with the applicable policy.

3.4. Delivery Scope and Limitations

Delivery depends on the destination, transportation routes, weather conditions, the carrier's ability to accept the shipment, and applicable regulations of competent authorities.

For international orders, delivery also depends on the regulations governing the import of ornamental fish and live animals in the destination country or territory.

Customers are responsible for providing accurate delivery information and researching applicable import requirements before placing an order.

4. Product Information and Pricing

Product information and prices are published on the website at the time customers view or place their orders.

Product prices may be updated due to changes in products, sales programs, shipping costs, or other relevant factors.

The product price and any applicable fees will be notified to or confirmed with the customer before the transaction is completed.

If there is an obvious error in the price or product information due to a technical issue, we will notify the customer and request confirmation before continuing to process the order.

5. Ordering and Order Confirmation

Customers are responsible for checking the following information before submitting an order:

Product.
Quantity.
Price.
Recipient's full name.
Phone number.
Delivery address.
Payment method.
Delivery information and other relevant requirements.

Orders are received and processed after the necessary information has been confirmed.

For prepaid orders, order processing will begin after we confirm receipt of the full payment amount as agreed.

If additional information is required, we may contact the customer before preparing and shipping the order.

6. Order Cancellation or Modification

Customers may request to modify or cancel an order before the product has been packaged or handed over to the carrier.

For orders that have already been prepared, packaged, or handed over to the carrier, any modification or cancellation request will be considered based on the actual status of the order and any costs already incurred.

We will notify the customer of the applicable solution and any related costs, if any.

If an order cannot be fulfilled due to reasons attributable to LienBetta.Com, the customer will be notified and the matter will be handled in accordance with the Shipping, Returns and Refund Policy.

7. Payment Methods

LienBetta.Com provides payment methods as published on the Payment Methods page.

Depending on the order and destination, customers may use:

Bank transfer.
Cash on Delivery (COD) for orders that meet the applicable conditions.
International bank transfer.
PayPal or other international payment methods if supported at the time of the transaction.

Prepaid orders will only be processed after the payment has been confirmed.

Detailed information regarding payment and refunds is provided in the Payment Policy.

8. Delivery

The fish are inspected and prepared before packaging.

Domestic orders are expected to be delivered within approximately 1–3 days, depending on the destination and carrier.

For international orders, delivery time depends on transportation routes, flight schedules, logistics providers, customs clearance procedures, and regulations of the destination country.

After the order has been handed over to the carrier, customers will be provided with a tracking number or tracking information if such information is provided by the carrier.

Detailed provisions are provided in the Shipping, Returns and Refund Policy.

9. Inspection and Receipt of Goods

Customers are responsible for proactively receiving the shipment when notified by the carrier.

As ornamental fish are live animals, customers are advised to inspect the package and the fish immediately upon receipt.

If the fish show signs of abnormality or are dead upon arrival, customers must contact LienBetta.Com within the time period specified in the Shipping, Returns and Refund Policy and provide photos, videos, or other necessary information for verification.

Recording a continuous video from before opening the package through the inspection of the fish is recommended to support the verification process.

10. Returns and Refunds

Due to the nature of ornamental fish as live animals, returns and refunds are subject to the specific conditions published in the Shipping, Returns and Refund Policy.

Cases that may be considered for support include fish that are dead upon arrival or products that do not correspond to the information confirmed with the customer, subject to the results of our verification.

Customers are required to provide the necessary information, photos, or videos to allow us to verify the condition of the product.

Possible resolutions may include replacement, refund, or another appropriate form of support in accordance with the applicable policy and the agreement between the parties.

11. Customer Rights and Obligations

Customers have the right to:

Receive information about products, prices, payment, and delivery before entering into a transaction.
Receive products according to the information confirmed in the order.
Request assistance when issues related to the transaction arise.
Submit feedback, requests, or complaints through the methods published on the website.
Request processing of returns or refunds that fall within the scope of the applicable policy.

Customers are obligated to:

Provide accurate and complete information.
Make payment using the selected payment method.
Proactively receive the shipment.
Inspect the product after receipt.
Provide truthful information, photos, or videos when requesting support.
Cooperate with LienBetta.Com during the verification and resolution of any issues that arise.

12. Rights and Obligations of LienBetta.Com

LienBetta.Com is responsible for:

Providing products according to the information published or confirmed with the customer.
Inspecting the condition of the fish before shipment.
Packaging the fish appropriately for live ornamental fish transportation.
Providing necessary information related to the order.
Receiving and handling customer feedback, requests, and complaints.
Protecting personal information in accordance with the Privacy Policy.
Notifying customers of any issues that may affect the fulfillment of an order.

LienBetta.Com has the right to:

Refuse or suspend an order when there are signs of fraud or inaccurate information.
Refuse delivery to areas that do not meet transportation requirements or present unsuitable risks to live fish.
Postpone delivery when weather, transportation conditions, or other objective factors may seriously affect the health of the fish.
Request customers to provide information, photos, or videos necessary to verify support requests.

13. Feedback, Requests, and Complaints

Customers may submit feedback, request assistance, or file complaints through the contact methods published on the website.

Zalo / WhatsApp: +84 398 629 758

The procedures for receiving and resolving feedback, requests, and complaints are detailed on the Feedback, Requests and Complaints page.

LienBetta.Com receives and handles feedback in good faith and in a spirit of cooperation and transparency, while respecting the lawful rights and interests of all parties.

14. Force Majeure

Certain circumstances beyond the reasonable control of the parties may affect the fulfillment of an order, including natural disasters, epidemics, exceptionally adverse weather conditions, transportation incidents, interruptions to transportation routes, changes or requirements imposed by competent authorities, and other objective events.

If an event occurs that affects an order, we will notify the customer and cooperate with them to agree on an appropriate solution.

15. Website Content Ownership

Content published on LienBetta.Com, including images, articles, product information, designs, and other materials, is managed or lawfully used by LienBetta.Com or the respective rights holders.

Customers may not copy, use, modify, or distribute website content for commercial purposes without the permission of the relevant rights holder, except where otherwise permitted by law.

16. Changes to the Terms and Conditions

LienBetta.Com may update or amend these Terms and Conditions to reflect changes in its business operations, website activities, or applicable laws.

Updated content will be published on the website and will take effect from the time of publication, unless otherwise required by law.

Customers are encouraged to review this page periodically to stay informed of the latest updates.

Customers may use the information provided above to contact us regarding products, orders, delivery, payment, returns, refunds, or other matters related to the use of the website and transactions.

Terms & conditions