1. About Ngoc Lien Aquarium Fish – LienBetta.Com

Ngoc Lien Aquarium Fish – LienBetta.Com is an aquarium fish store specializing in ornamental fish, with a particular focus on Betta fish. We serve aquarium enthusiasts in Vietnam as well as international customers.

With experience in raising and selling ornamental fish, we aim to provide products that are consistent with the information published on our website, while also offering consultation and customer support throughout the process of selecting, caring for, and using our products.

Before being delivered to customers, fish are inspected and appropriately prepared according to the specific requirements of live ornamental fish in order to minimize risks during transportation.

2. Products and Quality

Products offered on LienBetta.Com primarily include Betta fish and other ornamental fish, depending on our current product offerings.

Product information such as species, variety, size, coloration, characteristics, and price is published on the website or confirmed with the customer before the transaction.

Because ornamental fish are living organisms, certain natural characteristics such as coloration, patterns, size, or body shape may change depending on age, keeping conditions, lighting, and development. We strive to provide the most accurate and up-to-date images and product information possible so that customers can make informed purchasing decisions.

Before shipping, each fish is inspected for its actual condition and is only packaged when it is considered suitable for transportation.

3. Customer Consultation and Support

In addition to providing products, Ngoc Lien Aquarium Fish offers customers support on matters related to selecting and caring for ornamental fish, including:

Advising customers on choosing fish suitable for their needs.
Providing information about product characteristics and condition.
Providing basic guidance on keeping and caring for fish.
Providing guidance on aquarium environments and fish care.
Receiving and assisting with issues that may arise during the purchasing and delivery process.

The consultation provided is intended to assist customers with keeping and caring for their fish and does not replace an assessment of the actual circumstances of each individual case.

4. Service and Delivery Coverage

Ngoc Lien Aquarium Fish serves customers in Vietnam and may provide international delivery to countries or regions where suitable shipping routes are available and applicable requirements can be met.

For international orders, product availability and shipping depend on transportation capabilities, logistics provider requirements, available shipping routes, and regulations concerning the importation of ornamental fish and live animals in the destination country or territory.

Customers are responsible for providing accurate delivery information and for proactively checking the regulations regarding the importation of ornamental fish and live animals in the destination country or territory before placing an order.

Detailed information regarding delivery methods, estimated delivery times, order tracking, unsuccessful delivery cases, and policies concerning ornamental fish during transportation is provided on the Shipping, Returns & Refunds page of the website.

5. Online Support

Ngoc Lien Aquarium Fish provides online support channels through which customers can contact us for consultation, ask questions, request assistance, or report issues related to products and orders.

Customers can contact us through the channels published on the website, including:

Zalo / WhatsApp: +84 398 629 758
Other online contact methods may also be published and updated on LienBetta.Com.

These channels are used for product consultation, order assistance, order information confirmation, delivery support, and receiving customer requests, feedback, or complaints.

For feedback, requests, or complaints related to transactions, products, or services, customers may follow the procedure provided on the Feedback, Requests & Complaints page.

6. Contact Information

Ngoc Lien Aquarium Fish – LienBetta.Com

Person in charge: Duong Thi Ngoc Lien
Address: 134 Binh Chanh, Binh Thanh, Dong Thap, Vietnam
Email: [email protected]
Zalo / WhatsApp: +84 398 629 758

Customers may use the contact information above to receive consultation and support regarding products, orders, delivery, or issues that may arise during the transaction.

We are committed to providing clear product information, transparent customer support, and conducting transactions in good faith while respecting the lawful rights and interests of our customers in accordance with applicable laws.