Payment policy

Ngoc Lien Aquarium Fish – LienBetta.Com provides payment methods suitable for both domestic and international customers. This Payment Policy sets out the available payment methods, payment confirmation procedures, order processing, and refunds to ensure that transactions are conducted clearly and transparently.

1. Payment Methods

Depending on the location, type of order, and transaction conditions, customers may choose from the payment methods supported by LienBetta.Com.

1.1. Bank Transfer

Customers may make payment by bank transfer to the bank account provided by LienBetta.Com when placing an order.

When making a bank transfer, customers are advised to include their full name or order number in the transfer description so that we can quickly reconcile and confirm the transaction.

Orders paid by bank transfer will only be considered paid after we have checked and confirmed receipt of the full amount due for the order.

1.2. Cash on Delivery (COD)

Cash on Delivery may be available for certain areas and orders that meet the delivery conditions of LienBetta.Com.

For COD orders, customers pay the amount due to the delivery provider upon receiving the product, according to the confirmed order information.

COD is not available for all orders or locations. Availability of COD will be confirmed before the order is processed.

1.3. International Payments

For customers outside Vietnam, LienBetta.Com may support suitable international payment methods, including:

  • International Bank Transfer.
  • PayPal.
  • Other international payment methods or payment gateways supported by LienBetta.Com at the time of the transaction.

The specific payment method, amount payable, and payment receiving information will be provided or confirmed with the customer before the transaction is completed.

2. Payment Information Confirmation

Before making payment, customers should check:

  • Product name.
  • Quantity.
  • Product price.
  • Shipping fee, if applicable.
  • Other fees, if any.
  • Total amount payable.
  • Payment method.

For orders requiring individual confirmation, LienBetta.Com will notify the customer of the amount payable before the transaction is completed.

3. Bank Transfer Payment Confirmation

After the customer makes a bank transfer, LienBetta.Com will check the transaction and confirm the payment status.

If the transfer information is incomplete, the transfer description is incorrect, or the payer cannot be identified, we may contact the customer for verification.

The order will continue to be processed after the payment has been confirmed, unless otherwise agreed by both parties.

4. Order Processing Time

For orders paid in advance, preparation and delivery will begin after LienBetta.Com confirms receipt of the full payment.

For COD orders, processing will begin after the order and delivery conditions have been confirmed.

If payment has not been completed or cannot be verified within a reasonable period, LienBetta.Com may temporarily suspend order processing and contact the customer for confirmation.

5. Failed or Unverified Payments

If a payment transaction fails, is declined by a bank or payment service provider, or the payment information cannot be verified, LienBetta.Com will notify the customer so that the matter can be resolved.

The order may be placed on hold until the payment issue has been resolved.

If the customer has been charged but LienBetta.Com has not received the payment, the customer should provide the transaction details or payment receipt so that we can check with the relevant service provider.

6. Payment Fees

Certain payment methods or international transactions may incur fees charged by banks, payment gateways, or payment service providers.

If there is a fee payable by the customer, we will notify or confirm the fee with the customer before the transaction whenever the amount can be determined in advance.

For international transactions, customers should be aware that currency conversion fees, intermediary bank fees, or other payment-related charges may apply.

7. International Payments and Foreign Currency

For international orders, the transaction value and payment method will be confirmed with the customer before payment is made.

The actual amount charged to the customer may differ due to exchange rates, currency conversion fees, or fees charged by banks and payment service providers.

Any fees imposed by the customer's bank or payment provider are the responsibility of the customer, unless otherwise agreed by both parties.

8. Refunds

Where a refund is required under the policies of LienBetta.Com, the refund will be processed after the reason and eligibility for the refund have been verified.

Refunds may apply in the following circumstances:

  • LienBetta.Com is unable to supply the product after the customer has made payment.
  • The order has been approved for cancellation and qualifies for a refund.
  • The product qualifies for a refund under the Shipping, Returns & Refund Policy.
  • Other circumstances agreed upon by both parties or required by law.

Refund Method

Refunds will preferably be issued through the payment method originally used by the customer.

If a refund cannot be made through the original payment method, LienBetta.Com will discuss with the customer and agree on an appropriate alternative refund method.

The time required for the refunded amount to be credited to the customer's account may depend on the relevant bank, payment provider, or payment gateway.

9. Overpayments

If a customer pays more than the amount due for an order, LienBetta.Com will verify the payment and notify the customer.

The excess amount may be:

  • Refunded to the customer; or
  • Applied toward another order if the customer agrees.

The refund method and processing time will be determined in accordance with the agreement with the customer and the conditions of the relevant payment method.

10. Payment Information Security

LienBetta.Com does not ask customers to provide their bank passwords, PINs, OTP codes, or other confidential banking information.

For bank transfers, we only use the transaction information necessary to confirm payment and process the order.

For payments made through third parties such as PayPal or other payment gateways, payment information may be processed directly by the relevant service provider in accordance with its own privacy policy.

Customers' personal information is handled in accordance with the LienBetta.Com Privacy Policy.

11. Invoices and Payment Documents

Customers may request information or confirmation relating to their transaction, payment, and order through the contact channels provided by LienBetta.Com.

Where applicable law requires the issuance, provision, or retention of invoices or payment documents, LienBetta.Com will comply with the regulations applicable to the transaction.

12. Payment-Related Disputes

If an issue arises concerning a payment, customers are requested to contact LienBetta.Com and provide the necessary transaction information so that we can investigate.

The procedure for receiving and resolving feedback, requests, and complaints is set out on the Feedback, Requests & Complaints page.

We will cooperate with the customer and relevant parties, where necessary, to verify and resolve the matter in good faith while respecting the lawful rights and interests of all parties.

Customers may contact us for assistance with payment methods, transaction confirmation, failed payments, refunds, or other payment-related matters.